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Return Policy


If your products arrive damaged or they are faulty, you may return them and obtain a replacement product, provided you notify us regarding the complaint within 3 days of receipt of the product.

Alphapets.ae will only accept returns in the following circumstances:

You receive the wrong order.

The Product(s) is defective.

The Product(s) is damaged in transit, provided insurance is selected during delivery.

A manufacturer advice requests that the Product(s) be returned.


A replacement will be provided for all orders where the product is received “Faulty / damaged” or within a 3 day period if the product is found to be Faulty. In such cases the product must be returned with all correct manuals, packaging intact and all correct labels that came with the product, if any of these are found to be incorrect then the replacement will not be processed.

After the 3 day window for replacement of faulty products any product that becomes faulty after this period will be subject to the manufactures warranty, Alphapets.ae customer support can assist in directing you to the after sales service.

You must assume the cost and risks of product returns, unless Alphapets.ae failed to deliver the product ordered or if the product delivered is defective. In such a case, Alphapets.ae Online will assume the costs and risks related to transportation.

Upon receipt of returned products, a quality check will take place at manufacturer’s authorized service center, upon the condition that said products are received by Alphapets.ae in the same condition in which they were delivered to you. A replacement product will be shipped based on the approval report from the service center.

If packaging is incomplete or product damaged, scratched, exchange or refund will not be applicable.

In case where Alphapets.ae is not able to procure a replacement product for you, our customer support team will contact you for providing any alternate options. If any alternate option cannot be reached we will issue refund for the price of the product not including the delivery and any other additional charges.

We only accept returns through our returns process set out above. If a Product(s) is not returned according to our returns process we are under no obligation to accept return of Product(s) by you.

Refund will be processed by Alphapets.ae within 20 working days and charged back to the credit card that was used for online payment after deducting bank charges. Please note that your credit card company may need additional time to post the money to your account.

Alphapets.ae will not accept responsibility should a promotional code, which was given to one customer as compensation for an exchange, be used by another customer to purchase goods from Alphapets.ae


If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Alphapets.ae with respect to the Alphapets.ae sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Alphapets.ae with respect to the Alphapets.ae sites/services. Alphapets.ae’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.


This User Agreement is effective unless and until terminated by either you or Alphapets.ae. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Alphapets.ae may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to Alphapets.ae. Upon any termination of the User Agreement by either you or Alphapets.ae, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Alphapets.ae’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

“Any orders made on Friday or other UAE Holidays shall be processed during the next business day”

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