Welcome to Alphapets.ae, this website (the “Website”) is provided by Alpha Pets, as a service to our customers. These Terms and Conditions apply to our supply to you of products and services listed in our online shop. Please read these terms and conditions carefully before ordering any product(s) from the website. You should understand that your use of the website or the information contained within the website or by ordering any of our product(s), you are agreeing to be bound by these terms and conditions. Alpha Pets in its sole discretion, reserves the right to change these terms and conditions at any time without notice, although any changes will be posted on the website. By browsing the website, you accept that you are bound by these terms and conditions and we therefore recommend that you check these terms and conditions each time you visit the website.
Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” as per local Contract Acts are not eligible to use the Site. If you are a minor your parents or legal guardians can transact on behalf of you if they are registered users/members.
Alphapets.ae reserves the right to terminate your membership and refuse to provide you with access to the Site if Alphapets.ae discovers that you are “incompetent to contract”. The Site is not available to persons whose membership has been suspended or terminated by Alphapets.ae for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Those who choose to access this Site from outside Dubai are responsible for compliance with local laws if and to the extent local laws are applicable. Alphapets.ae will deliver the products only within its jurisdiction and will not be liable for any claims relating to any products ordered from outside its jurisdiction.
Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Alphapets.ae you agree to be bound by the Terms and Conditions.
You also agree to provide true, accurate, current and complete information about yourself as prompted by Alphapets.ae ‘s registration form (such information being the “Registration Data”). You should also maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Alphapets.ae has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, Alphapets.ae has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.
YOU MAY NOT USE THE SITE FOR ANY OF THE FOLLOWING PURPOSES:
Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
Gaining unauthorized access to other computer systems.
Interfering with any other person’s use or enjoyment of the Site.
Breaching any applicable laws
Interfering or disrupting networks or web sites connected to the Site. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, Alphapets.ae and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
You agree to defend, indemnify and hold harmless Alphapets.ae, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Alphapets.ae or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement. Governing Law and Jurisdiction
The Alphapets.ae and use of it is governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any proceedings with respect to or in connection with the Alphapets.ae and/or use of it must be brought in that jurisdiction.
GENERAL TERMS OF SALE
While every effort is taken to ensure accurate product and pricing information, pricing or typographical errors may occur. Alphapets.ae cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Alphapets.ae shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is wrongly priced, Alphapets.ae may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Alphapets.ae will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Alphapets.ae accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Alphapets.ae dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
We strive to provide you with the best prices possible on Alphapets.ae as well as in all our stores under Alpha Pets. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices.
The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.
We reserve the right to alter, without notice, the range of products, prices of products and terms and conditions of sale before you place an order. Please note product shades, colors and shapes may vary. All measurements are approximate. We reserve the right to withdraw any item from sale without notice.
All products advertised are subject to availability or while stocks last (as may be applicable).
We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except that the charges will be reversed for that product after deducting any bank charges, if applicable. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. Alphapets.ae will provide notification to the customer should such limits be applied.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or products as advertised by us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product(s) has/have been ordered (the “Order Confirmation”). The contract between you and us (the “Contract”) is only formed when we send you the Order Confirmation. The contract will relate only to the products we have confirmed in the Order Confirmation.
We will not be obliged to supply any other products which may have been part of your order if we cannot supply them. If we decide not to accept all or part of your order, we will not be obliged to supply any (other) products which may have been part of your order.
Alphapets.ae reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud are some situations that may result in the order being canceled, additional verifications or information may be requested before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your credit card account. No cash disbursement shall be made under any condition whatsoever.
Once order leaves our logistics center, you will be notified by e-mail of the estimated date of arrival and it is the responsibility of the customer to ensure that they are present at time of delivery.
CANCELLATIONS BY CUSTOMER
In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the amount after deducting the bank charges. We will not be able to cancel orders that have already been processed and shipped out by us. Alphapets.ae has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Alphapets.ae and accept Alphapets.ae’s decision regarding the cancellation.
CREDIT CARD DETAILS
You agree, understand and confirm that the credit card details provided by you for availing services on Alphapets.ae will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Alphapets.ae. Further the said information will not be utilized and shared by Alphapets.ae with any of the third parties unless required for fraud verifications or by law, regulation or court order. Alphapets.ae will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.
Alphapets.ae reserves the right to recover the cost of products, collection charges and lawyers’ fees from persons using the Website fraudulently. Alphapets.ae reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these Terms and Conditions.
Delivery will be made to the address specified when you complete the order. At point of delivery, a valid identification proof of consignee will be required by our courier partners.
You agree and confirm:
That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects. If a recipient’s address is found to be incomplete or incorrect, we may attempt to find the correct address and to complete the delivery, but we assume no responsibility for our inability to complete delivery under such circumstances. If the address is incorrect, or if delivery can’t be completed, then a surcharge for extra cost will be imposed to the customer.
That In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Alphapets.ae for redelivery shall be claimed from you.
That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
That it is the responsibility of the customer to ensure that they are present at time of delivery.
Shipping costs will be calculated as follows:
-Weight and size of the product
-The location you are shipping to (also called the destination)
-All orders are shipped out by courier or supplier deliveries. Delivery is normally door-to-door but there may be instances where this is not possible due to courier company limitations or local laws.
-Pricing of the products doesn’t include the delivery charges. This will be added separately at time of checkout based on your delivery location
IMPORT TAXES AND DUTY
All orders ship from the UAE. Orders shipping outside of the U.A.E may be subject to Import taxes, customs duties and fees levied by the destination country. Please note Alphapets.ae has no control over these charges and cannot predict what they may total.
When ordering from Alphapets.ae, the customer is responsible for ensuring the parts can be lawfully imported into their destination country. These laws and regulations might include a variety of taxes and fees.
It is the customer’s responsibility to pay these upon delivery of their goods. Customers who refuse to pay the custom and duty fees and therefore refuse delivery of their order will not be refunded for their order. Please check with your government on potential import duty and taxes before placing your order.
Alphapets.ae shall not be held responsible for a failure to execute, in whole or in part, any of its obligations towards you, nor for losses or damages that could result from such failure to execute, if said failure is as a result of a force majeure or of any circumstance beyond its control. A Force Majeure event includes any act, event, non-happening, omission or accident beyond our reasonable control.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure continues and we will have an extension of time for performance for the duration of that period.
If your products arrive damaged or they are faulty, you may return them and obtain a replacement product, provided you notify us regarding the complaint within 3 days of receipt of the product.
Alphapets.ae will only accept returns in the following circumstances:
You receive the wrong order.
The Product(s) is defective.
The Product(s) is damaged in transit, provided insurance is selected during delivery.
A manufacturer advice requests that the Product(s) be returned.
HOW TO RETURN A PRODUCT
A replacement will be provided for all orders where the product is received “Faulty / damaged” or within a 3 day period if the product is found to be Faulty. In such cases the product must be returned with all correct manuals, packaging intact and all correct cables that came with the product, if any of these are found to be incorrect then the replacement will not be processed.
After the 3 day window for replacement of faulty products any product that becomes faulty after this period will be subject to the manufactures warranty, Alphapets.ae customer support can assist in directing you to the after sales service.
You must assume the cost and risks of product returns, unless Alphapets.ae failed to deliver the product ordered or if the product delivered is defective. In such a case, Alphapets.ae Online will assume the costs and risks related to transportation.
Upon receipt of returned products, a quality check will take place at manufacturer’s authorized service center, upon the condition that said products are received by Alphapets.ae in the same condition in which they were delivered to you. A replacement product will be shipped based on the approval report from the service center.
If packaging is incomplete or product damaged, scratched, exchange or refund will not be applicable.
In case where Alphapets.ae is not able to procure a replacement product for you, our customer support team will contact you for providing any alternate options. If any alternate option cannot be reached we will issue refund for the price of the product not including the delivery and any other additional charges.
We only accept returns through our returns process set out above. If a Product(s) is not returned according to our returns process we are under no obligation to accept return of Product(s) by you.
Refund will be processed by Alphapets.ae within 20 working days and charged back to the credit card that was used for online payment after deducting bank charges. Please note that your credit card company may need additional time to post the money to your account.
Alphapets.ae will not accept responsibility should a promotional code, which was given to one customer as compensation for an exchange, be used by another customer to purchase goods from Alphapets.ae
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Alphapets.ae with respect to the Alphapets.ae sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Alphapets.ae with respect to the Alphapets.ae sites/services. Alphapets.ae’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.
This User Agreement is effective unless and until terminated by either you or Alphapets.ae. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Alphapets.ae may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to Alphapets.ae. Upon any termination of the User Agreement by either you or Alphapets.ae, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Alphapets.ae’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.
“Any orders made on Friday, or other UAE Holidays shall be processed during the next business day”