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FAQ

  1. Who we are?

Established in 2010, alphapets.ae is the leading e-commerce destination for all pet related products and services in United Arab Emirates. alphapets.ae offers hundreds of products across multiple categories including pet food, pet accessories, veterinary medicines, pet boarding and kennel services, and much more. New categories are constantly evaluated and launched all the time.

  1. How do I register?

Click “Register” on the upper right corner of any page on alphapets.ae or click here

  1. How do I login?

Click “Sign in” on the upper right corner of any page of alphapets.ae or click here.

  1. I forgot my password, what do I do?

Click “Sign in” on upper right corner of any alphapets.ae page, then click “Forgot your password?” and enter the email address you used to register. We will send you an email with instructions for resetting your password.

  1. How to checkout?

Once you have completed your shopping, go to the checkout basket in the top right hand corner and select. Verify the items that you selected in the following list and if everything is good please select proceed. So you will be asked to select DELIVERY and if you spend if over 100 AED this will be free delivery in U.A.E. Any orders under 100 AED will have a 20 AED delivery charge inside U.A.E. Next select payment method. Payment methods include cash or card on delivery. Once the order has been verified, you will receive a alphapets e-sales receipt containing the details of your order. Please retain this receipt.

  1. What are the delivery schedules for each emirates?

Dubai: Next day delivery for orders before 8pm.

Abudhabi / Alain: Every Monday.

Sharjah: Next day delivery for orders before 8pm.

Ajman: Every Tuesday.

Fujairah: Every Thursday.

Umm al-Quwain: Every Saturday.

  1. What are the delivery charges?

Every order above 100 AED will be free of shipping charge, Every order below 100 AED will be charged 20 AED all over U.A.E

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